1. HOW MUCH DOES IT COST TO REGISTER?

It's free.

2. HOW MUCH DOES IT COST TO ADD COLLECTIONS OR ITEMS TO THE WEBSITE?

It's free.

3. CAN I ONLY ADD ITEMS WHICH ARE OFFERED FOR SALE?

Items do not have to be offered for sale. This site was created for collectors to display their collections, not to sell them. We hope our users are able to expand their collections and as collectors ourselves, we recognise that you may choose to sell some items to fund further purchases. Whether you have extra duplicates to sell or your collecting interests have changed, the ‘for sale’ function is provided to support your collecting activities.

4. HOW DO I ADD A COLLECTION TO MY PROFILE?

From the homepage press the link to ‘collections’ at the top of the page. This will take you to the collections main page where you will find a link ‘Add New Collection’ on the right side of the page. Follow the prompts to add information about your collection. Press ‘Submit’ at the final step to upload the collection to the website. Add as much or as little information about your collection as you wish.

5. HOW DO I ADD AN ITEM TO MY PROFILE?

Items must be added to an existing collection so you will need to create a collection for your item first by following the steps described in How do I add a collection? Once you have created a collection you can add as many items to it as you like. From the homepage press the link to ‘collections’ at the top of the page. This will take you to the collections main page where you will find a link ‘Add New Item’ on the right side of the page. Follow the prompts to add information about your item and choose the collection to add your item to. Press ‘Submit’ at the final step to upload the item to the website. Add as much or as little information about your item as you wish.

6. CAN I BUY COLLECTIBLES FROM THIS WEBSITE?

Collections Uncovered does not sell goods however we do allow our users to advertise their own items for sale on the website or to add links to third party websites which offer goods and services for sale.

7. HOW MUCH DOES IT COST TO ADD ITEMS FOR SALE OR ADD LINKS TO OTHER WEBSITES OFFERING GOODS OR SERVICE

Until 1st August 2012, these services will be free. After 1st August 2012, these services will be subject to advertising fees. Notification of our fees for these services will be posted on the website at least 21 days prior to 1st August 2012.

8. HOW DO I ADD AN ITEM FOR SALE?

There are 2 ways of doing this.
1) Add item process – When adding an item for the first time you will be able to choose ‘for sale’ or ‘not for sale’ in step 1 of the add item process. On this page you would need to choose the ‘for sale’ check box toward the top of the page.  
2) Edit item process – Use the edit item process if you want to list an existing item for sale. Access the edit item process by navigating to the item from your profile page. On the item page press the ’Edit this item’ button on the left to start the process. Toward the top of the ‘edit item details’ page you will be able to choose the ‘for sale’ check box.

9. ARE THERE ANY RESTRICTIONS APPLICABLE TO ADDING ITEMS FOR SALE?

Yes. This website is for the benefit of bona-fide collectors and not for commercial enterprise. If more than 20% of the unique items you’ve added to your profile are listed for sale at any one time we will conclude that you are a distributor rather than a collector. In this case, your use of the services of this website may be restricted or terminated at our sole discretion.

10. IF I LIST AN ITEM FOR SALE HOW LONG WILL THE LISTING LAST?

4 weeks. After which, the ‘for sale’ tag on the item will be removed but the item will remain on the website. To reinstate the ‘for sale’ tag the item will need to be relisted.

11. HOW DO I BUY ITEMS VIA THIS WEBSITE?

If you would like to make an offer for an item press the ‘Make an offer’ button on the left side of the item page. Use this link to send the seller an offer message by email. The seller can then respond to you by email to let you know if they accept your offer and to agree the terms of the transaction. Please note that ‘For sale’ listings are Advertisements posted by your fellow users for items they are offering for sale. These items are not offered for sale by us and any consequent contract for sale or other transaction (including postage costs, payment terms and postage arrangements) is between you and the advertiser concerned. We may provide tools to facilitate a transaction but we are not a party to that contract. Please consider paying by PayPal if you are able to satisfy PayPal’s Buyer Protection eligibility requirements.

12. WHAT WILL HAPPEN IF I DON’T RECEIVE MY ITEM?

Please contact the seller directly to resolve the matter. If you paid by PayPal please contact them to find out if you are eligible for PayPal’s Buyer Protection. Follow their resolution procedures if you are eligible.

13. HOW DO I EDIT AN ITEM OR COLLECTION?

Access the edit item process by navigating to the item from your profile page. On the item page there is an ’Edit this item’ button on the left side which starts the edit item process. Use the tabs toward the top of the page to navigate to the information you want to update. Press the save button toward the bottom of the page to complete the process and upload the amended information.

14. HOW DO I CONTACT A COLLECTOR OR SELLER?

Press the ‘Contact Collector’ button on the collector’s profile page. The ‘Contact Collector’ button can also be found on each item page and each collection page. Please be aware that any contact you make with other users, including your responses to others who contact you, will be via standard email services. As such, your email address will be available to the other party. Do not contact other users or respond to their contact if you do not wish to disclose your email address. If you use the Forums on the website or post comments on other users item/collections your email address will not be displayed or passed on to other users.

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